Crisis Management – Key Responsibilities of a Network Incident Manager for Specific Types of Crises

English for Telecommunication - Incident Management

Vocabulary

• Minimize - minimiser Impact - impact
• Technical failure - défaillance technique
• Assesses - évalue
• Notifies - informe
• Security breach - violation de sécurité
• Contain - contenir
• Forensic investigation - enquête criminelle (or enquête forensique, but "criminelle" is more commonly used for security incidents)
• In the event of a natural disaster - en cas de catastrophe naturelle
• Business continuity plan - plan de continuité des activités

Guide Questions

1. What does the speaker say about telecom companies?
2. What does a network incident manager do when the following crises occur?
3. technical failure
4. security breach
5. natural disaster

Brun Online Magazine · Key Responsibilities of a Network Incident Manager for Specific Types of Crises

Brun Online Magazine · British Accent: Key Responsibilities of a Network Incident Manager

TRANSCRIPT

Telecommunication companies face various types of crises that may affect its operations and services. When a crisis occurs, the Network Incident Manager must act quickly to minimize impact. In case of a technical failure, the manager first assesses the issue, notifies relevant teams, and prioritizes the affected services. They then activate the incident response plan and communicate updates to stakeholders. For a security breach, the manager immediately works to contain the breach, alerts the security team, and assesses the impact on systems and data. Communication with customers and other stakeholders is crucial and forensic investigation will help determine the cause. In the event of a natural disaster, the manager evaluates the damage to infrastructure and activates the business continuity plan. They coordinate recovery efforts, ensure safety, and keep customers informed about the situation. (133 words)