Business English (Listening B1): “Effective Cross-Department Collaboration (Improving Communication Between Customer Service, Sales, and Product Development)”

Cross-department collaboration is crucial for improving communication and teamwork between customer service, sales, and product development teams.

Vocabulary 1
A. Platforms: Tools for communication or collaboration. [French: plateformes]. Sentence: We use Slack as a platform for communication.

B. Customer service agent: A person helping customers. [French: agent du service client]. Sentence: The customer service agent helped me with my complaint.

C. Speed / speeding up: Making something faster. [French: accélérer] Sentence: Using tools will speed up our work.