TEST 1
Direction: Listen to the conversation
and answer the questions below.
1. What did the employee examine?
A. Customer invoices
B. Warehouse records *
C. Production costs
D. Staff schedules
2. What problem has been identified?
A. Parts are unavailable.
B. Products are being damaged.
C. Replacement parts are arriving late. *
D. Customers receive incorrect invoices.
3. Where does the employee think the
problem may be?
A. In production
B. In the shipping process *
C. In customer service
D. In the warehouse
4. What will the employee compare?
A. Prices
B. Customer complaints
C. Delivery times *
D. Production figures
5. When will the employee report back?
A. Tomorrow
B. Thursday
C. Friday *
D. Next month
