English Lesson (Listening): "Incident Management - Cross-Cultural Collaboration"

Part 2: Vocabulary

A. Various -  different kinds or types [French: divers / différents]

B. Time zones- areas with different local times [French: fuseaux horaires] 

C. Handovers - passing work to someone else [French: transmissions / relais]

D. Shift - period of time for working [French: poste / quart de travail]

English Lesson (Listening): "Incident Management - A Network Incident Officer Reporting a Network Disruption"

Vocabulary
A. since then – depuis lors
B. unstable  – instable
C. persists  – (verb) persister
D. suspect – (verb) supposer, soupçonner
E. appears to be – (verb) semble être
F. severe – sévère, grave
G. disruptions – (verb) perturbations
H. isolate (past: isolated) – (verb) isoler
I. pinpoint – (verb) identifier, point de repère
J. greatly appreciated – grandement appréciée

Guide Questions
The speaker is reporting an network issue with his colleague.
1. Describe the network problem.
2. When did the problem occur?
3. What has the incident officer done so far?
4. What does he suspect?
5. What did he say about users?

My English Class #22: "Steps in an Incident Response Plan"

LESSON: INCIDENT MANAGEMENT
Topic: “Steps in an Incident Response Plan”

Vocabulary 1
A. issue – problem
B. whether – si
C. vendor – vendeur
D. later on – plus tard
E. in place – en place. Example: “We have security measures in place.” [Nous avons mis en place des mesures de sécurité.]
F. root cause – cause première
G. ensure – garantir