My English Class #22: "Steps in an Incident Response Plan"

LESSON: INCIDENT MANAGEMENT
Topic: “Steps in an Incident Response Plan”

Vocabulary 1
A. issue – problem
B. whether – si
C. vendor – vendeur
D. later on – plus tard
E. in place – en place. Example: “We have security measures in place.” [Nous avons mis en place des mesures de sécurité.]
F. root cause – cause première
G. ensure – garantir

Guide Questions
1. Where can problems or issues happen/arise?
2. What are included in identifying a problem?
3. Why are they important?

Vocabulary 2
A. accurately categorize – catégoriser avec précision
B. resolve – résoudre
C. categorization – catégorisation
D. prioritize – prioriser

E. sort (out) – trier. Example: “We sort out the different problems.” [Nous trions les différents problems.]

F. urgency – urgence
G. chatbot 
H. lagging – en retard, à la traîne.
I. entire – entière
J. down – (related to programs and internet) not working. Example: “Google is down today.”
K. appropriate section – section appropriée
L. future reference – référence future

Guide Questions
1. Why is incident categorization important?
2. How do you categorize incidents?
3. What do you do after categorization?

 

Vocabulary 3

A. rank – (verb) classer

B. immediate fixes – correctifs immédiats

C. impact – impact

D. factors – facteurs

Guide Questions

1. What are the two things you must consider with incident prioritization?

2. What did the speaker say about incident prioritization?