English for Accounting: "Simple Tips for Handling Deadlines, Accuracy, and Stress in Accounting"

Listen to some accountants talk about their experiences: 

1. MARIE

Vocabulary
A. tight deadlines – délai serré. Example: “I have a tight deadline in December.”

B. break down – diviser, décomposer. Q: Do you break down big tasks? [Décomposez-vous les tâches importantes?] 

C. manageable – gérable
D. work overtime – faire des heures supplémentaires
E. distractions – distractions
F. meet the deadline – respecter le délai

English Lesson (Listening): "Incident Management - Cross-Cultural Collaboration"

Part 2: Vocabulary

A. Various -  different kinds or types [French: divers / différents]

B. Time zones- areas with different local times [French: fuseaux horaires] 

C. Handovers - passing work to someone else [French: transmissions / relais]

D. Shift - period of time for working [French: poste / quart de travail]

Business English (Listening B1): “Effective Cross-Department Collaboration (Improving Communication Between Customer Service, Sales, and Product Development)”

Cross-department collaboration is crucial for improving communication and teamwork between customer service, sales, and product development teams.

Vocabulary 1
A. Platforms: Tools for communication or collaboration. [French: plateformes]. Sentence: We use Slack as a platform for communication.

B. Customer service agent: A person helping customers. [French: agent du service client]. Sentence: The customer service agent helped me with my complaint.

C. Speed / speeding up: Making something faster. [French: accélérer] Sentence: Using tools will speed up our work.

Crisis Management – Key Responsibilities of a Network Incident Manager for Specific Types of Crises

English for Telecommunication - Incident Management

Vocabulary

• Minimize - minimiser Impact - impact
• Technical failure - défaillance technique
• Assesses - évalue
• Notifies - informe
• Security breach - violation de sécurité
• Contain - contenir
• Forensic investigation - enquête criminelle (or enquête forensique, but "criminelle" is more commonly used for security incidents)
• In the event of a natural disaster - en cas de catastrophe naturelle
• Business continuity plan - plan de continuité des activités

Essential Marketing English: Real-World Questions and Answers for Professionals

Category 1: Background and Experience

1. Can you tell me about your background and how you got into marketing?  

Sample Answer: I studied business at university and then decided to focus on marketing because I find it exciting to understand consumer behavior. After my studies, I started as an intern at a small marketing agency and slowly worked my way up. I learned a lot by working on different campaigns and collaborating with other departments. Over time, I gained experience in both digital and traditional marketing.

2. How long have you been working in marketing?

Sample Answer: I have been working in marketing for about five years. I started my career with an internship, and after that, I got a full-time job in a marketing team. Over the years, I’ve worked in different industries, which has allowed me to grow and understand various marketing strategies.

English for Human Resources: "Tips for Hiring, Retaining, and Supporting Employees" (Listening)

PART 1: FINDING PREMIER TALENT

Vocabulary 1
A. Platforms: Areas for sharing services. French - plateforme 
B. Freelancers: People working independently. French -travailleur indépendant
C. Candidates: People applying for jobs. French - candidats
D. Fit (verb): Be suitable for. French - s'intégrer, mbien s'intégrer
E. Known for: famous for. French - connu pour
F. Fast-paced: Moving or changing quickly. French - rythme rapide

Guide Questions
1. What does the speaker say about hiring the best employees?
2. What should you do when reviewing applications?
3. What should you ask during the interview?

My English Class #31: General Role and Responsibilities of a Device Lifecycle Manager (Presales)

Vocabulary
A. Initial acquisition – Erstanschaffung
B. Retirement – Ausmust
erung
C. Assess – Bewerten
D. Setup – Einrichtung
E. Disposal – Entsorgung
F. Procurement – Beschaffung
G. Deployment – Bereitstellung
H. Coordinate – Koordinieren
I. Compatibility – Kompatibilität

Questions
1. What does the speaker say about his job (his role)?
2. Talk about his example.
3. What are the several stages that he manages?
4. Who does he work with? Why?
5. Talk about his example.

English Lesson (Listening): "Common Signs of Network Issues"

Incident Management

Vocabulary

1. increased latency
2. packet loss
3. high network utilization
4. frequent timeouts
5. interface errors
6. device failures
7. unusual traffic patterns
8. sudden spikes: sudden increase; des pics soudains
9. DNS issues
10. unreachable: inaccessibles
11. connectivity loss
12. alarms and alerts
13. customer complaints
14. configuration changes
15. power supply problems
16. security alerts
17. detect/detecting: détecter

English Lesson (Listening): "Incident Management - A Network Incident Officer Reporting a Network Disruption"

Vocabulary
A. since then – depuis lors
B. unstable  – instable
C. persists  – (verb) persister
D. suspect – (verb) supposer, soupçonner
E. appears to be – (verb) semble être
F. severe – sévère, grave
G. disruptions – (verb) perturbations
H. isolate (past: isolated) – (verb) isoler
I. pinpoint – (verb) identifier, point de repère
J. greatly appreciated – grandement appréciée

Guide Questions
The speaker is reporting an network issue with his colleague.
1. Describe the network problem.
2. When did the problem occur?
3. What has the incident officer done so far?
4. What does he suspect?
5. What did he say about users?

Business English (Listening): "Enhancing Efficiency - The Shift from Manual to Digital Solutions"

Vocabulary

A. prone to – enclin à
B. automate – (verb) automatiser

C. frees up – libérer, débloquer.

Examples:
The cloud storage system will free up your desk by removing all the physical paperwork. [Le système de stockage en nuage libère votre bureau en supprimant tous les documents physiques.]

Hiring more staff will free up the manager’s time so they can focus on strategy. [L'embauche de personnel supplémentaire libère le temps du directeur qui peut ainsi se concentrer sur la stratégie.]

D. over time – au fil du temps
E. outdated systems – systèmes obsolètes
F. overall – globale
G. Asana or Trello
H. track/tracking – suivre
I. operate more smoothly – fonctionner plus facilement

Guide Questions
1. How do digital solutions help companies move away from traditional methods?
2. What are some common digital tools businesses use to modernize their operations?

English for Human Resources: “Resumes – Analysis and Tips (Questions for Recruiters)”

KEY ELEMENTS TO HIGHLIGHT

1. What skills do you look for in a resume? Quelles compétences recherchez-vous dans un CV ?

Sample Answer: I look for both hard and soft skills. Hard skills are specific abilities, like computer programming or data analysis. Soft skills include communication and teamwork. Candidates should highlight relevant skills that match the job description to stand out.

2. How do you evaluate work experience on a resume? Comment évaluez-vous l'expérience professionnelle sur un CV ?

Sample Answer: I evaluate work experience by looking at the relevance and length of previous jobs. I consider what tasks the candidate performed and if they relate to the position they are applying for. Achievements in previous roles are also important.

Business English (Listening): "The Purpose of a Strong Resume"

Vocabulary
A. Overview – A general summary or review of something. French: Aperçu. Sentence: The overview of the project was very helpful. L'aperçu du projet était très utile.

B. Well-written – Clearly and effectively expressed in writing. French: Bien écrit. Sentence: She submitted a well-written report to her teacher. Elle a soumis un rapport bien écrit à son professeur.

C. Catch attention – To attract someone’s notice or interest. French: Attirer l'attention. Sentence: A bright color can catch attention on a resume. Une couleur vive peut attirer l'attention sur un CV.

D. A good fit for – Suitable or appropriate for a particular purpose. French: Un bon choix pour. Sentence: He is a good fit for the team because of his experience. Il est un bon choix pour l'équipe en raison de son expérience.

Business English: "Human Resources - Designing Performance Evaluation Systems”

Vocabulary
A. Relevance (pertinence): Importance or connection of something to the topic. Example: “The book's relevance to our class made it a useful study tool.”

B. Ease of use (facilité d'utilisation): How simple something is to use or operate. Example: “Sentence: The app's ease of use made it popular with beginners.”

C. Actionable feedback (un retour d'information exploitable): Clear suggestions that can be used to improve. Example: “The teacher gave actionable feedback to help students improve their essays.”

Guide Questions
1. What are the main steps to design a performance evaluation system?

2. How do HR officers involve employees in the design of performance evaluation systems?

3. What criteria should be considered when choosing evaluation methods?

4. What did the speaker say about leadership?

 

English Lessons (Listening): "Human Resources - Departure Plan"

PART 1: LISTENING
“Main Concerns in a Departure Plan”

Vocabulary
A. Confidentiality - Keeping information private and secret. Example: Maintaining confidentiality is crucial in Human Resources. Maintenir la confidentialité est crucial dans les ressources humaines.

B. Address / addressing (verb) - Talk about, discuss. Example: The HR manager will address the issues during the meeting. Le responsable des ressources humaines abordera les problèmes lors de la réunion.

C. Comply/complying (verb) - To follow rules or instructions. Example: All employees must comply with the company's policies. Tous les employés doivent se conformer aux politiques de l'entreprise.

D. Safeguard (verb) - To protect something from harm. Example: HR must safeguard employees' personal information. Les ressources humaines doivent protéger les informations personnelles des employés.

E. Established protocols - Set rules or procedures to follow. Example: We follow established protocols for handling sensitive information. Nous suivons les protocoles établis pour gérer les informations sensibles.

F. Sensitive data - Important, private information. Example: It is important to protect sensitive data from unauthorized access. Il est important de protéger les données sensibles contre l'accès non autorisé.

G. Departing employee - Worker leaving the job. Example: The HR department must process the paperwork for the departing employee. Le service des ressources humaines doit traiter les documents pour l'employé partant.

H. Adhere (verb) - To stick to rules or guidelines. Example:  All staff members must adhere to the company's code of conduct. Tous les membres du personnel doivent adhérer au code de conduite de l'entreprise.

I. Contractual agreements - Written promises in a contract. Example: HR is responsible for ensuring that all contractual agreements are followed. Les ressources humaines sont responsables de s'assurer que tous les accords contractuels sont respectés.

J. Legality - Following the law. Example: The legality of the new policy needs to be reviewed by the legal team. La légalité de la nouvelle politique doit être examinée par l'équipe juridique.

Guide Questions
1. What is included in managing a Departure Plan?
2. How does a Human Resources Officer ensure confidentiality during an employee's departure?
3. What are the rules in a Departure Plan?

English for Human Resources: "Managing Departure Plans: Key Concerns and Best Practices"

with French translation

I. CONCERNS

1. What are the primary concerns when managing a Departure Plan? French: Quelles sont les principales préoccupations lors de la gestion d'un plan de départ?

Answer: The main concerns include maintaining confidentiality, addressing employee emotions, and complying with legal requirements to safeguard both employee and company interests.

2. How does a Human Resources Officer ensure confidentiality during an employee departure? French: Comment un responsable des ressources humaines garantit-il la confidentialité lors d'un départ d'employé?

Answer: Confidentiality is maintained by limiting information sharing to those directly involved and following established protocols for handling sensitive data, ensuring the departing employee's privacy.

3. What are the rules in a Departure Plan? French: Quelles règles régissent un plan de départ?

Answer: Departure plans adhere to company policies, labor laws, and contractual agreements to ensure fairness and legality in the separation process.

Business English: "Human Resources - Day-to-Day and Operational Issues"

Questions

ATTENDANCE AND PUNCTUALITY
1. How do you handle employee attendance issues? French: Comment gérez-vous les problèmes de présence des employés? –

 

Sample Answer: We track attendance, communicate with absent employees, and maintain records for future reference.

 

2. What's your protocol for addressing punctuality problems? French: Quel est votre protocole pour résoudre les problèmes de ponctualité? –

 

Sample Answer: We counsel employees, monitor attendance, and enforce punctuality policies.

 

3. What's your policy for addressing unscheduled absences? French: Quelle est votre politique pour traiter les absences non planifiées ?

 

Sample Answer: We require timely notifications and handle absences following our policy.

 

4. How can HR professionals handle a sudden increase in employee absenteeism effectively? French: Comment les professionnels des ressources humaines peuvent-ils gérer efficacement une augmentation soudaine de l'absentéisme des employés ?

 

Sample Answer: HR can implement clear absenteeism policies, conduct return-to-work interviews, and offer support programs to understand and address the root causes of absenteeism and improve employee engagement.

 

Business English: "Budgeting Techniques" (Zero-based, Incremental, and Activity-based Budgeting)

- with French translation

Questions

1. What factors influence the choice of budgeting method? / Quels facteurs influencent le choix de la méthode de budgétisation ?

Sample answer: Factors include the size and complexity of the organization, the stability of the operating environment, strategic objectives, available resources for the budgeting process, and the desired level of detail and accuracy. The chosen method should align with the organization's goals and operational needs.

2. How do you manage changes in budgeting priorities? / Comment gérez-vous les changements de priorités budgétaires ?

Sample answer: Managing changes in budgeting priorities involves regularly reviewing our financial performance and strategic goals, adjusting budgets as necessary. Communication with department heads is key to understanding shifts in needs or objectives. Flexibility and a willingness to reallocate resources are essential for responding effectively to changes.