Business English (Listening, B1): "Email Etiquette at Work - A Simple Guide, Parts 1 and 2"

Vocabulary 1
A. Professional setting: Work or business environment. Sentence: She thrives in a professional setting, always focused on the task.

B. Casual: Relaxed, informal. Sentence: We wore casual clothes to the beach party.

C. Subject line: Title of an email. Sentence: The subject line of my email was "Job Interview Confirmation." 

D. To the point: Direct, concise. Sentence: His speech was short and to the point, no unnecessary details.

Guide Questions
1. What does the speaker say about email etiquette?
2. What is the first key point when writing emails? Explain.
3. What is the second point? Explain.

TRANSCRIPT 1

Good email etiquette is important in a professional setting. It helps ensure that communication is clear, respectful, and effective. Here are some key points to follow when writing work emails. Number 1: Use a professional email address. Always use a work email address for professional communication. Avoid using personal or casual email addresses when emailing colleagues or clients. Number 2: Write a clear subject line. The subject line should clearly indicate the content of the email. Make it short, clear, and to the point. For example, use subject lines like "Quarterly Report Submission" or "Meeting Follow-Up: Marketing Strategy." (98 words)

Vocabulary 2
A. Recipient: Person receiving something. Sentence: The recipient of my letter was thrilled.

B. Brief: Short, not long. Sentence: I gave a brief summary of the meeting.

C. Stick to: Focus only on. Sentence: Please stick to the topic during the discussion.

D. Bullet points: List with symbols or marks. Sentence: I wrote my ideas in bullet points for clarity.

E. Tone: General attitude or feeling. Sentence: Her tone was friendly during the conversation.

F. Sound: To seem or appear. Sentence: That idea doesn’t sound good to me.

G. Harsh: Unpleasant or severe. Sentence: His harsh words hurt my feelings.

Guide Question: Explain numbers 3, 4 and 5. 

TRANSCRIPT 2

Number 3: Start with a polite greeting. Begin your email with a friendly and respectful greeting. For example: “Hello” or “Dear” followed by the name of the recipient. If you don’t know the person well, use a formal title like Mister, Miss, or Doctor. Number 4: Be brief and clear. Keep your email short and easy to read. Don’t write too many long paragraphs. Stick to the main point, and use bullet points or lists if you need to. This makes your email easier to understand. Number 5: Watch your tone. The tone of your email should be polite and professional. Emails can be misunderstood, so be careful with the words you choose. Avoid sounding too casual or too harsh. (120 words)

Part 3, 4 and 5