Vocabulary
A. Claimant: Plaignant
B. Empathetic: Empathique
C. Align: S'aligner
D. Cover: Couvrir
E. Sensitivity: Sensibilité
F. Exceed: Dépasse
G. Policy scope: Portée de la police
H. Legal counsel: Conseil juridique
Guide Questions
1. How does the speaker handle bodily injury claims?
2. Explain the two big challenges.
3. What does the speaker do when a claimant’s representative demands exceeds the policy limits?