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21 July 2025

Business English (Listening B2): "Communication in Conflict"

Vocabulary 1
A. "I" statements
– Sentences that begin with “I”, usually to say how you feel. [phrases en ‘je’]

B. Blame (verb)
– To say someone did wrong. [blamer]
C. Instead of
– In place of something.
[au lieu de]
D. Defensive (adj)
 To try to protect oneself from blame. (improved clarity)
[sur la defensive]
E. Aggressive (adj)
 Angry and ready to fight.
[agressif]
F. Accusatory language – Words that say it's your fault. [langage accusateur]
G. Phrases
 Group of connected words.
[expressions / phrases]
H. Fault (noun)
 Mistake or bad action, something done wrong.
[faute]


Guide Questions

1. What does the speaker say about communication?
2. What statements does the speaker use?
3. What does he/she avoid?
4. What other things does he/she do?



Vocabulary 2
A. Sets a positive tone – Starts with a good feeling. [donne un ton positif]
B. Reasoning (noun) – Thinking to explain something, explaining why something happens.
[raisonnement]

Guide Questions
1. What is important, according to the speaker? Why?
2. What does the speaker do so that other people will understand him/her?


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TRANSCRIPT


Keywords:
How to Communicate Calmly and Effectively During Conflict
Using “I” Statements and Active Listening to Resolve Conflicts
Avoiding Blame: Communication Tips for Managing Conflict
Stay Calm and Be Heard: Conflict Communication Strategies That Work
Conflict Resolution Through Clear, Non-Accusatory Communication


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