Human Resources (Listening): "Handling Dissatisfied Employees”

LESSON: ENGLISH FOR HUMAN RESOURCES
Topic: “Handling Dissatisfied Employees”

Vocabulary 1
A. Dissatisfaction – Feeling unhappy or not pleased with something. Example: She felt dissatisfaction with her job.

B. Dissatisfied (adj) – Not happy or pleased with something. Example: He was dissatisfied with the service at the restaurant.

C. Approach (verb) – To come near or closer to something or someone. Example: She decided to approach her teacher for help.

D. Empathy – The ability to understand and share the feelings of another person. Example:  He showed empathy by listening to his friend's problems.

E. Acknowledging – Recognizing the existence or truth of something. Example: She is acknowledging her mistake and saying sorry.

F. Validating – Confirming or proving that something is true or correct. Example: He is validating the data before the meeting.

G. Open-ended questions – Questions that cannot be answered with "yes" or "no" and need more explanation. Example: The teacher asked open-ended questions to get the students talking.

H. Uncover – To find out something that was hidden or unknown. Example: The detective worked to uncover the truth.

I. Root causes – The basic reasons or origins of a problem. Example: The mechanic found the root causes of the car's problem.

J. Adjustments – Small changes made to improve or correct something. Example: She made adjustments to her plan after feedback.

K. Tasks – Pieces of work to be done. Example: He completed all his tasks before lunch.

L. Facilitate – To make something easier or help it happen. Example: The teacher will facilitate the discussion in class.

M. Follow-ups – Actions taken to check the progress after an initial activity. Example: The doctor scheduled follow-ups to check her recovery.

O. Ongoing – Continuing without stopping. Example: The project is still ongoing and not finished yet.

Guide Questions
1. What did the speaker say about Human Resources managers?
2. Talk about Sarah’s case. What are the solutions?

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Vocabulary 2
A. Feels heard – Feeling that someone has listened and understood you. Example: She feels heard when her friends listen to her problems.

B. Utilized – Made use of something. Example: He utilized the computer to finish his homework.

C. Aligns – Matches or agrees with something. Example: Her goals align with the company's mission.

Guide Question: Talk about Maria’s and John’s cases. What are the solutions?

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