Human Resources (Listening): "Handling Dissatisfied Employees”

LESSON: ENGLISH FOR HUMAN RESOURCES
Topic: “Handling Dissatisfied Employees”

Vocabulary 1
A. Dissatisfaction – Feeling unhappy or not pleased with something. Example: She felt dissatisfaction with her job.

B. Dissatisfied (adj) – Not happy or pleased with something. Example: He was dissatisfied with the service at the restaurant.

C. Approach (verb) – To come near or closer to something or someone. Example: She decided to approach her teacher for help.

D. Empathy – The ability to understand and share the feelings of another person. Example:  He showed empathy by listening to his friend's problems.

E. Acknowledging – Recognizing the existence or truth of something. Example: She is acknowledging her mistake and saying sorry.

F. Validating – Confirming or proving that something is true or correct. Example: He is validating the data before the meeting.

G. Open-ended questions – Questions that cannot be answered with "yes" or "no" and need more explanation. Example: The teacher asked open-ended questions to get the students talking.

H. Uncover – To find out something that was hidden or unknown. Example: The detective worked to uncover the truth.

I. Root causes – The basic reasons or origins of a problem. Example: The mechanic found the root causes of the car's problem.

J. Adjustments – Small changes made to improve or correct something. Example: She made adjustments to her plan after feedback.

K. Tasks – Pieces of work to be done. Example: He completed all his tasks before lunch.

L. Facilitate – To make something easier or help it happen. Example: The teacher will facilitate the discussion in class.

M. Follow-ups – Actions taken to check the progress after an initial activity. Example: The doctor scheduled follow-ups to check her recovery.

O. Ongoing – Continuing without stopping. Example: The project is still ongoing and not finished yet.

Guide Questions
1. What did the speaker say about Human Resources managers?
2. Talk about Sarah’s case. What are the solutions?

 

Transcript 1
When employees express dissatisfaction with their work, a Human Resources Manager should approach the situation with empathy and openness. Let's consider three cases.

An employee named Sarah feels unhappy about her workload. The HR Manager can schedule a private meeting with Sarah to understand her concerns. During the conversation, the manager should actively listen, acknowledging Sarah's feelings and validating her experiences. It's crucial to ask open-ended questions to uncover the root causes of dissatisfaction and explore potential solutions together. The HR Manager might suggest adjustments to Sarah's tasks, provide additional training, or facilitate communication with her team. Regular follow-ups and a supportive attitude are essential to ensure ongoing improvement and a positive work environment. (114 words)

 

Vocabulary 2
A. Feels heard – Feeling that someone has listened and understood you. Example: She feels heard when her friends listen to her problems.

B. Utilized – Made use of something. Example: He utilized the computer to finish his homework.

C. Aligns – Matches or agrees with something. Example: Her goals align with the company's mission.

Guide Question: Talk about Maria’s and John’s cases. What are the solutions?

 

Transcript 2
A second case is about Maria who is dissatisfied due to communication issues within her team. The HR Manager could organize a meeting to encourage open communication, ensuring that everyone feels heard and understood. Team-building activities may also help improve relationships.

 

And lastly, the case of John, who is unhappy because he feels his skills are not being fully utilized. The HR Manager could discuss his career goals and work together to identify opportunities for skill development or a role that better aligns with his strengths. (86 words)