Business English: "Human Resources - Request for HR Support"

Vocabulary 1
A. implement (apply) - mettre en œuvre
B. lead (manage) - diriger
C. oversee (monitor, supervise) - superviser 
D. execute (perform) - exécuter
E. deliver (provide) - fournir
F. align (coordinate) - aligner
G. optimize (improve) - optimiser
H. streamline (simplify)- rationaliser

Guide Questions
1. What are the main responsibilities of the local HR manager?
2. What does the local HR manager ask the Head of HR to help with?
3. What is the difference between a local HR manager and the Head of HR?

TRANSCRIPT 1

To investigate discrepancies, the first step is to review the records to find the discrepancy. Second, check the source documents, such as invoices and receipts. Finally, contact the involved parties if needed to understand the cause. For instance, I found a discrepancy where a $500 payment was recorded twice. I checked the invoices and confirmed the payment was made once. I corrected the records by removing the duplicate entry. (69 words)

Vocabulary 2
A. struggle (to have a hard time doing) – lutter
B. assess (evaluate) - évaluer
C. track (monitor) - suivre
D. facilitate (to make or help something become easier) – faciliter
E. launch (initiate, start) - lancer
F. scale (expand, grow) - étendre

G. drive (boost, improve, encourage) - stimuler

The manager’s feedback helped drive better results in the team. [Les retours du manager ont aidé à stimuler de meilleurs résultats dans l’équipe.]

New training programs can drive employee engagement and satisfaction. [Les nouveaux programmes de formation peuvent stimuler l’engagement et la satisfaction des employés.]

Clear goals drive workers to focus and achieve more. [Des objectifs clairs poussent les collaborateurs à se concentrer et à en accomplir davantage.]

Guide Questions
1. What else does the local HR manager do?
2. What does he/she struggle with?

TRANSCRIPT 2

We monitor progress and evaluate results, but we struggle to assess priorities and analyze data correctly. This makes it hard to measure performance and track employee engagement. Your advice would help us improve our programs, support employees, and facilitate better communication. I hope your guidance can drive engagement, help us launch stronger initiatives, and scale successful HR programs in our region. (61 words)