My English Class #23: "Steps in Handling a Crisis – Incident Management"

LESSON: ENGLISH FOR TELECOM
Topic: “Steps in Handling a Crisis – Incident Management”

Vocabulary 1

a. procedures – procédures
b.  identify – (verb) identifier
c.  failure – défaillance
d. security breach – violation de la sécurité
e. something else – autre chose
f. assess – évaluer

g. figure out - figure out (something) or figure (something) out = to understand or find (something, such as a reason or a solution) by thinking

Example: I'm trying to figure out a way to fix the problem. [J'essaie de trouver un moyen de résoudre le problème.]

I finally figured it out. [J'ai enfin compris.]

Introduction
For an incident manager, handling a crisis involves several clear steps to ensure the situation is managed effectively and efficiently.

Guide Question: What are the first to fourth steps to handle (manage, deal with, tackle) a crisis as an incident manager?

Vocabulary 2
a. resolve – résoudre
b. take immediate action – prendre des mesures immédiates
c. limit – (verb) limiter
d. stabilize – stabiliser
e. handled – géré
f. occur – se produire

g. make necessary adjustments – procéder aux ajustements nécessaires (Sometime, we just use “adjust.”) Example: “After reviewing the feedback, the team will make adjustments to improve their performance.” [Après avoir examiné le retour d'information, l'équipe procédera à des ajustements afin d'améliorer ses performances.]

Guide Question: What are the fifth and sixth steps to handle (manage, deal with, tackle) a crisis as an incident manager?